These terms apply to the use of Newenz, a product of GetHireIn Ltd ("we", "us"), registered in England and Wales, company number 17285901. They form an agreement between us and the company that signs up for Newenz ("the customer"). If an order form or other signed agreement with the customer says something different, that agreement applies.
1. The service
Newenz helps customer success teams track renewals, risk, forecasts and price increases. It can read information from reports and from services the customer chooses to connect, draft emails, and suggest updates for a person to approve. We may improve and change Newenz over time, and will not make a change that materially reduces what the customer has paid for during its current term.
2. Accounts
- The customer is responsible for who it invites, the role each person has, and what they do in Newenz.
- People must keep their sign-in details safe and use two-step login where it is required.
- Tell us straight away at [email protected] if you think an account has been misused.
3. The customer's information
- The customer owns the information it loads into or connects to Newenz. It gives us permission to use that information only to provide, secure and support Newenz.
- The customer is responsible for having the right to load or connect that information, and for telling its own people and contacts what it uses Newenz for.
- We handle personal information as described in our privacy statement at newenz.com/privacy. Where we process personal information for the customer, we do so only on its instructions. A data processing agreement is available on request.
- Within 30 days of the end of the agreement the customer can ask for an export of its information. We delete it within 90 days of the end, unless the law requires us to keep it.
4. Connected services and AI
- When the customer connects another service, such as Salesforce, HubSpot, Microsoft 365, Slack or a call recorder, its use of that service is governed by its own agreement with that provider. Newenz reads only what is switched on, and writes to a connected CRM only when a permitted person applies a change.
- AI features use the customer's own AI provider account and are off until an administrator switches them on. AI output can be wrong or incomplete. The customer must check suggestions, drafts and summaries before relying on them or sending them.
- Emails sent from Newenz go from the sender's own mailbox and are the sender's responsibility.
5. Acceptable use
The customer and its people must not:
- use Newenz to break the law or anyone's rights, or to send unsolicited marketing;
- try to get into another company's information, test or bypass our security, or overload the service;
- copy, resell or build a competing product from Newenz;
- upload anything harmful, such as malicious code.
We may suspend access if needed to stop serious misuse or a security risk. Where we can, we will tell the customer first.
6. Fees
Fees, the subscription term and payment terms are as set out in the customer's order form or as agreed in writing. Unless agreed otherwise, fees are payable in advance and exclude VAT.
7. Availability and support
We aim to keep Newenz available and to fix problems promptly, but we do not promise it will be uninterrupted or error free unless a service level is agreed in writing. Support is by email at [email protected].
8. Confidentiality
Each side will keep the other's confidential information private and use it only for this agreement. This does not apply to information that is already public, was already known, or must be disclosed by law.
9. Intellectual property
We own Newenz and everything in it, apart from the customer's information. If the customer sends us suggestions, we may use them to improve Newenz without any obligation.
10. Liability
- Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
- Neither side is liable for loss of profit, revenue, business or goodwill, or for indirect or consequential loss.
- Otherwise, each side's total liability under this agreement in any 12 months is limited to the fees paid or payable by the customer in those 12 months.
- Newenz supports decisions made by people. We are not responsible for business decisions made on the strength of its forecasts, suggestions or drafts.
11. Ending the agreement
- The agreement runs for the term in the order form, or month to month if there is none.
- Either side may end it by giving notice before the end of the current term, or straight away if the other side seriously breaks these terms and does not put it right within 30 days of being asked.
- When it ends, access stops, and section 3 applies to the customer's information.
12. Changes to these terms
We may update these terms. We will tell customers about material changes at least 30 days before they take effect, and changes will not apply to a paid term already under way unless the customer agrees.
13. General
- These terms, the order form and the privacy statement are the whole agreement between us about Newenz.
- Neither side may transfer the agreement without the other's consent, except as part of a sale of its business.
- If part of these terms cannot be enforced, the rest still applies.
- These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Contact
GetHireIn Ltd, [email protected].